Terms of Holiday Booking and Rental

Please read these terms and conditions carefully before sending your Booking Request

A legally binding contract will come into existence when the dates have been confirmed and the deposit paid, between us as the owners of The Old Dairy at Fishleigh Farm and you as the holiday maker,

We do not accept bookings from anyone under 18 years of age.

It is your responsibility to ensure that all members of your party understand and comply with our terms, especially ‘House Rules’.

Payment and booking

A non-refundable deposit of £100 payable by BACS is required at the time of booking.  If that payment method is not possible please contact us.

On receipt of the deposit we will send confirmation of the booking, stating the balance due, which will be payable not less than 6 weeks before the start of your holiday. 

If the start of your holiday is within six weeks of booking, then we will ask for the whole amount to be paid when we confirm your booking.

A £50 cautionary deposit will be added to rental balance due.  It is refundable within three days of your departure provided that no damage to the property or contents has occurred. 

If we do not receive the balance by the due date a reminder will be sent. 

A cancellation by yourselves must be notified in writing.  If you cancel your holiday more than six weeks before the period of your reservation, only the deposit will be forfeited. If you cancel less than six weeks before the start of the holiday, then the full balance remains due, less the £50 cautionary deposit.

If the owners are unable to re-let The Old Dairy for the period, the full cost of the holiday will be due and payable.  Providing the Dairy can be re-let, the outstanding balance will be cancelled or balance paid will be refunded.

In the event that the owners have to cancel your holiday, a full refund only of payments made to us will be given.

It may be prudent to take out holiday insurance to cover any eventualities that may result in you having to cancel your holiday and to cover for any losses, accidents, damage, injury, expense or inconvenience whether to person or property

Covid

Should new Covid regulations mean that your holiday will have to be cancelled, your deposit and any balance paid will be refunded in full.  [You will of course have the option to re-book.]

Do not travel if you feel un-well and notify us on your return home if you subsequently test positive.

Both parties must comply with current Government legislation.

Arrival and Departure

Arrival not before 3.00pm on the day of your booking and departure by 10.30pm on the last morning.

The Old Dairy will be clean and tidy for your arrival; please leave it as you found it and kindly place used linen, towels and bedding in the black bags provided.

House Rules

Please read the Fire instructions carefully [in your guest information book] and make sure that all adults know what to do in an emergency. Please note that, in the interests of fire safety, we do not allow candles or other naked flames inside or outside The Old Dairy and there is no barbecue on site.

Fishleigh is still a working farm, with a flock of sheep, poultry, ponies and pasture land, so we regret no pets are allowed.  It is important that our visitors keep strictly to the Old Dairy, its garden and access lane and do not enter fields, barns or stables unless invited by the owners.  Farms with agricultural machinery, tools, hay barns and animals can be dangerous places, especially for children.

Fishleigh Farm and The Old Dairy are both smoking and vaping-free areas, please respect this.

Please treat The Old Dairy and facilities with due care so that other guests may continue to enjoy them.  If you notice that anything is missing or damaged when you arrive, please let us know immediately so that we can take appropriate action. Should any problem, breakage or damage occur during your stay, we expect you to report at the time so that it can be discussed; certainly before check-out.  The accommodation will be inspected after your departure and the cost of any loss or damage will be deducted from your security deposit or charged if necessary.

Please:

  • remove outdoor footwear as you enter the building
  • lock the doors, secure windows, turn off lights and check electrical appliances when you leave the Dairy unoccupied
  • park in the designated area and do not block the access track except when loading or unloading your vehicle
  • keep noise levels down in the late evening
  • do not move the furniture
  • do not take bath towels to the beach
  • make sure the keys are returned at the end of your stay

And the small print

We retain the right to refuse a booking without giving any reason.

We or our representatives retain the right to enter The Old Dairy or the garden at any time to undertake essential maintenance or for inspection purposes.

Only the number of people who booked the accommodation may stay overnight.

In making the booking you accept responsibility for any theft, breakage or damage caused by you or your party and agree to indemnify us in full for any loss that we may incur as a result.

We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of those occupying the premises, or their guests, may impair the enjoyment, comfort or health of others.

Any complaints must be made immediately so that they can be dealt with at the time.

We shall not be responsible for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds, or for any temporary disconnection of electricity, water, internet or television reception.

We take all reasonable steps to ensure the accuracy of the material contained in our website and Facebook page in relation to the property and its surroundings, no liability for errors and omissions is accepted.

We reserve the right to make reasonable amendments to illustrations and text on our website and to these terms of Holiday Booking and Rental without notice. 

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